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JadoPado Joy
If you aren't delighted with your purchase,
get 100% of your money back!
JadoPado Joy is a buyer protection programme that provides the security and confidence that you need when you shop online. Every product on the JadoPado marketplace is protected with our promise of 100% of your money back.
What am I protected against?
If you experience any of the following issues with your purchase, the programme ensures that you will receive a full refund if you are unable to resolve the issue between yourself and the seller.
  • Non-delivery
    If the seller fails to deliver your order
  • Incorrect Product
    If the seller delivers a product that is completely different from the one that you have ordered
  • Product Not As Described
    If your product does not match the description provided on the listing
  • Out of the Box Damage
    If your product does not work as its manufacturer intended
How does JadoPado Joy work?
Like butter. You have a problem, you report it, we resolve it.
  • 1
    Open a Case
    Open a case and try to resolve the issue directly with the seller}
  • 2
    Escalate the Case
    If you're unable to reach an amicable resolution, escalate the case to a dispute and we'll step in to help
  • 3
    Get a Refund
    If we find in your favour, you'll receive a refund for the full value of your purchase
Find out more
Have more questions about the programme? Explore our resources or seek assistance.