If you aren't delighted with your purchase, get 100% of your money back!
JadoPado Joy is a buyer protection programme that provides the security and confidence that you need when you shop online. Every product on the JadoPado marketplace is protected with our promise of 100% of your money back.
What am I protected against?
If you experience any of the following issues with your purchase, the programme ensures that you will receive a full refund if you are unable to resolve the issue between yourself and the seller.
If the seller fails to deliver your order
If the seller delivers a product that is completely different from the one that you have ordered
Product Not As Described
If your product does not match the description provided on the listing
Out of the Box Damage
If your product does not work as its manufacturer intended
How does JadoPado Joy work?
Like butter. You have a problem, you report it, we resolve it.
Open a Case
Open a case and try to resolve the issue directly with the seller}
Escalate the Case
If you're unable to reach an amicable resolution, escalate the case to a dispute and we'll step in to help
Get a Refund
If we find in your favour, you'll receive a refund for the full value of your purchase
Find out more
Have more questions about the programme? Explore our resources or seek assistance.